Ever wonder how people actually use your company website? For most, clicks are a mystery. But Lucky Orange, a graduate of the 2014 class of SparkLabKC, is changing the way people understand their web viewers. With the addition of the Lucky Orange plug-in to their website, customers can now see real-time traffic on their site and better understand what works and what doesn’t work. Co-founders Danny Wajcman and Brian Gruber have seen significant growth in their customer base since graduating from the SparkLabKC accelerator program. They now have more than 20,000 users.
Understanding where website visitors become frustrated or abandon a site can’t be determined from standard web analytics.
Lucky Orange’s website conversion optimization software is a comprehensive toolkit designed to monitor and improve website performance. Lucky Orange customers are able to see real-time or recorded visitor sessions, access in-depth data on abandonment, engagement, and conversion rates, aggregate click data to see heat maps for customer browsing, and even allow their visitors to live chat with a representative to get help right when they need it.
The SparkLabKC Advantage
When Lucky Orange began SparkLabKC’s 90-day accelerator, they knew that they would have the opportunity to network and access vital resources. They wanted to refine their growth strategy and investor pitch, as well as locate potential partners and investors. They found what they were looking for and more.
Along with strategic guidance, the SparkLabKC community provided Lucky Orange with something even better: early customers. Many of the mentors who they worked with in the accelerator signed up as customers, which gave Lucky Orange credibility as well as confidence that their idea appealed to seasoned professionals.
“We would talk about it in theory but putting our growth strategy on paper, defining verticals, and aligning specific partnerships that we would go after was very helpful.”
- Danny Wajcman
Since graduation, Lucky Orange has found significant success. Soon after Demo Day, they received an acquisition offer but turned it down to continue growing the company themselves.
Lucky Orange’s persistence has paid off and they have experience strong growth in revenue and customer acquisition. They have hired additional staff to meet the increasing demand. Adding to their stellar reputation, they have been featured in several high-profile lists of “the most helpful website tools,” including in the Huffington Post, Razor Social, Social Media Examiner, and Tech.Co.
This recognition is a reflection of the hard work that Danny, Brian, and the Lucky Orange team have done, crafting more and more valuable features that have their customers raving. With a hit product built to their exacting specifications, Lucky Orange is beginning to court acquisition offers.
Advice for Future SparkLabKCers
“You won’t find a singular better resource in this area than SparkLabKC. The access to the mentors who will make themselves available to help you and share industry and business insights is something you can’t pay for. Give yourself the best leg up over the competition by not repeating mistakes others have made. Working alongside fellow SparkLabKC companies allows for sharing of success stories and best practices, so you can put your best strategy forward and stay ahead of the curve.”
- Danny Wajcman